Global Travel Risk Review 2021-2022
Managing business travel risk in an ever-changing world
2021 might be in the rearview mirror, but it’s now time to look to 2022 and beyond, as new challenges and opportunities arise in a world driven by ever-changing travel risks. Whether your business or organisation is restarting or ramping up your corporate travel program, it’s important to know how to approach risk management, from both the traveller and the company perspective.
But first, what happened in 2021?
Throughout 2021, Corporate Traveller delivered over 5,800 entry/exit alerts to customers looking to restart their travel program, making up just a third of the 17,000 total travel alerts sent to each program through e-mail comms, and also through our various platforms and travel apps, in coordination with our travel risk management partner, Crisis24.
Needless to say, it was a big year!
There were turbulent openings (and closings) of ‘travel bubbles’, variants of concern and plenty of disruptions driven by commercial airlines that struggled to manage their workforce during times of furlough and sweeping waves of cases. And that’s really just scratching the surface! For most organisations, having a travel risk management strategy helped in 2021 when confronting the unexpected.
What’s in store for 2022?
We don’t have a crystal ball, but we expect it will be much the same in 2022. Organisations can likely expect similar challenges to impact their travellers’ journeys in addition to disruptions posed by inclement weather and operational difficulties. An emphasis on traveller tracking and communication will be a key for many.
Some things are for certain: businesses are looking to hit the road again, and digital strategies will be a vital component to travel managers and decision makers looking to build or strengthen their travel risk management strategy. Digital transformation was a driving force in 2021 and will continue to be a benefit for businesses in 2022.
While risk management companies will focus on tracking major global events such as the 2022 Beijing Olympics, FIFA World Cup in Qatar, and Commonwealth Games in Birmingham, look to Corporate Traveller to play a pivotal role in helping companies locate, communicate, and facilitate critical information and transportation needs to travellers, arrangers, and managers alike.
Simply put, we still have to accept that we still need to ‘expect the unexpected’. With that in mind, Corporate Traveller has invested in tools to help companies manage their return-to-travel strategies. Read more about it in our full-scope analysis below.