Measuring Travel Management Success - SUM

8 key factors for measuring travel management success

A well-managed corporate travel programme keeps travellers happy, ensures compliance, and delivers real business value. But let’s be honest - without the right checks in place, things can spiral into chaos.

So, how do you know if your travel management strategy is actually working? Here are eight key factors to measure travel management success (and avoid unnecessary travel-induced headaches).

1. Employee satisfaction with business travel

If your travelling employees are dreading every work trip, your travel programme isn’t hitting the mark. A smooth travel experience should reduce stress, not add to it. Are your employees getting the right flight options, staying in comfortable hotels, and spending less time on travel admin? An unhappy traveller is a distracted traveller—and distracted employees aren't set up to do their best work.

Pro tip: A quick pulse survey after each trip can reveal valuable insights into traveller satisfaction and highlight areas for improvement.

2. Travel policy compliance

Let’s face it - if your travel policy is more ignored than a set of terms and conditions, you’ve got a problem. Are your travellers booking flights within approved suppliers, using preferred rates, and following guidelines? If not, why? Low compliance rates could mean your company policy is too restrictive, your booking process isn’t user-friendly, or employees simply don’t know the rules. A well-designed travel policy is one that travellers actually want to follow.

The best way to improve policy compliance? Make the booking process seamless, give employees options within the policy, and communicate the ‘why’ behind the rules.

3. Travel planning and booking tool utilisation

Measuring Travel Management Success - HW 3

Investing in a sleek booking tool is great - but only if people actually use it. If employees are sidestepping the system to book their own way, you’re losing visibility, control, and potential cost savings. High adoption rates mean smoother approvals, better compliance, and more leverage when negotiating supplier rates.

If your travel booking tool isn’t getting much love, consider a quick training session with your travel management company or a refresh on why it benefits employees. And if your travellers are avoiding the system like a bad layover, it might be time to switch to something more intuitive.

4. Traveller safety and duty of care

Business travel comes with risks, and a solid duty of care strategy isn’t optional—it’s essential. Do you know where your employees are at any given time? Can you reach them in an emergency? Whether it’s a last-minute flight cancellation, unexpected travel restrictions, or a crisis abroad, your travellers need 24/7 support.

Your duty of care strategy should be proactive, not reactive—that means real-time tracking, instant assistance, and risk assessments before your employees even pack their bags. A great travel management company makes sure your people are never left stranded and boosts traveller satisfaction.

5. Traveller productivity & time efficiency

If your team is spending more time dealing with travel chaos than actually working, something’s broken. A well-managed corporate travel programme eliminates unnecessary admin and hassle—think smart itineraries, fewer disruptions, and tools that streamline processes and help employees stay productive on the go. Time is money, and if business trips are draining productivity instead of driving results, you’re missing the point.

Look at travel time vs. productive time—are your travellers arriving fresh and ready to work, or drained from inefficient travel schedules? A seamless experience means your travellers can focus on the job, not the journey.

6. Environmental impact (sustainability)

Measuring Travel Management Success - HW 2

Sustainability isn’t just about reducing carbon emissions—it’s about making smarter choices. Are your travellers taking direct flights when possible? Choosing eco-friendly accommodation? Travel programmes that integrate green initiatives (like carbon tracking and sustainable supplier options) not only reduce environmental impact but also align with corporate responsibility goals.

Measuring sustainability ensures your travel strategy isn’t stuck in the past. Companies leading the way in corporate travel sustainability are proving that doing good for the planet also makes good business sense.

Companies leading the way in corporate travel sustainability are proving that doing good for the planet also makes good business sense.

7. Business objectives and travel ROI

Every business trip should serve a purpose. Are your trips leading to new deals, stronger partnerships, or tangible outcomes? If travel is just an expensive routine with no clear results, it’s time to reassess. Tracking ROI ensures you’re investing in business travel that actually benefits your business.

A good metric? Look at the revenue or business impact generated per trip vs. trip cost. But ROI isn’t just about numbers—it’s also about relationships. The right business travel management strategy will help you identify opportunities that wouldn’t happen over a Zoom call.

8. Cost per trip

Measuring Travel Management Success - HW 4

Let’s talk numbers. Business travel isn’t cheap, but it should be cost-effective.

Are you securing the best corporate travel rates? Avoiding last-minute booking premiums? Reducing change and cancellation fees? A strong travel management strategy focuses on smart spending - not just cutting costs. The goal isn’t to slash your travel budget - it’s to optimise spend, get better deals, and make every trip count. With the right travel management company, you can reduce unnecessary expenses while ensuring your employees get the best possible experience.

With the right travel management company, you can reduce unnecessary expenses while ensuring your employees get the best possible experience.

Why a TMC makes all the difference

Trying to keep track of all these factors manually? Good luck. A corporate travel management company like Corporate Traveller helps businesses track policy compliance, costs, traveller experience, and ROI—all in one place. With expert consultants, powerful reporting tools, and exclusive supplier deals, Corporate Traveller ensures your business travel is seamless, cost-effective, and stress-free.

Your travel strategy should work for your business, not against it. If it’s not delivering on these key travel management success factors, it’s time for an upgrade.

About Flight Centre Travel Group
The Flight Centre Travel Group is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia, has company-owned leisure and corporate travel business in dozens of countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates, and Asia. ASX listed Flight Centre Travel Group (FLT) also operates the global FCM corporate travel management network, which extends to more than 100 countries through company-owned businesses and independent licensees, along with Corporate Traveller, the flagship business specific to the small-to-medium-sized enterprise sector. For more information, visit fctgl.com.