OR Tambo domestic passengers to get silent treatment

15 November 2017

Passengers departing on domestic flights from O. R. Tambo International Airport from Wednesday 15 November 2017 are advised that all microphones at the Domestic Departures Terminal and gates will be switched off.

We advise passengers to check their boarding pass and the flight information display boards for boarding times, as the only announcements that will be made will be for irregular operations such as gate changes, flight time changes, security matters, system failures and customer service anomalies such as lost minors.

The Spokesperson for O.R. Tambo International Airport, Leigh Gunkel-Keuler says: “We have noted that a consistent issue for passengers in independent customer surveys is noise levels in airports. A particular concern for customers is the number and frequency of calls to board and calls for individual passengers who have checked in and then apparently gone missing.”

Gunkel-Keuler advises that many international airports have adopted a “silent airport” policy in an effort to improve airport ambience.“We remain focused on providing the best passenger experience and this move is part of trying to meet customer expectations,” she says.

If you have any questions or queries please contact your Corporate Traveller Travel Manager.