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Airline Failure Protection

The last thing any traveller wants to think about when preparing for a business trip is the likelihood of being stranded abroad when an airline goes under. Corporate Traveller’s Airline Failure Protection (AFP) is one way to avert a crisis of this nature.

When travellers book a flight with Corporate Traveller they will be offered Airline Failure Protection at no additional cost. In short, this protection covers travellers if the airline they’re booked on ceases operations due to insolvency or bankruptcy.

Corporate Traveller will cover the cost of an alternative supplier for the leg of the journey affected by the airline failure. Or if passengers are yet to travel Corporate Traveller will provide either a full refund or find clients an alternative to the value of the initial ticket cost.

This initiative will be offered to all Corporate Traveller clients at no extra cost.


  • Financial failure of international flights on scheduled airlines that are registered in South Africa


  • Domestic flights
  • Low cost carriers
  • Any sectors for any trip where payment has not been received in full for the booking
  • Losses arising directly or indirectly for existing or publicly declared financial failure or collapse of an airline on or before the date the trip is booked
  • Losses arising from tickets purchased subsequent to the airline registering Bankruptcy Chartered flights.
  • Any airline on a Flight Centre South Africa disclaimer
  • Losses arising where indemnity has been signed

Please Note

  • Protection is only applicable in respect of the costs relating to scheduled air flights (excludes ALL pre-booked tours or land arrangements)
  • Protection does not apply if a Scheduled Airline is taken over or forms part of a merger by another airline.
  • Airline failure is defined as the insolvency of an airline or bankruptcy, not the cancellation of flights for any other reason, however, we will endeavour to assist you in finding alternatives with the airline concerned

Application Procedure

  • Contact your consultant for an Airline Failure Application Form
  • We will require you to submit your original airline tickets together with proof of payment to your Travel Consultant.
  • Alternatively, if you are abroad, contact the store directly or use the emergency telephone number (the after-hours service number).
  • NOTE: if you are abroad, you will still need to contact the store directly or use the emergency telephone number (the after-hours service number)
  • Please note that your claim does need to be submitted within 14 (fourteen) days from becoming aware of the financial failure of the airline or within 14 (fourteen) days from date of supposed travel (whichever comes first)
  • Emails will not be deemed to be delivered unless a reply email from the Travel Consultant is received by the Customer (automated responses do not apply).

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